LIVING WELL WITH ULCERATIVE COLITIS WEBINAR
Frequently Asked Questions
What is a webinar?
A webinar is short for web-based seminar. It is a live broadcast that is delivered over the Internet using streaming media technology. Some webinars use live video while others use previously prepared presentations. Participants can view video or presentation slides and hear the audio through their computer speakers or telephone. They can also participate in the interactive question-and-answer session by submitting typed questions.
How long will the “CCFC & You: Living Well With Ulcerative Colitis” webinars be?
Each webinar is approximately an hour long.
Will I see the speakers talking during the “CCFC & You: Living Well With Ulcerative Colitis” webinar?
During this webinar, you will hear our guest speakers over your telephone while the screen will display presentation slides. Live video will not be used for this event.
How do I know if my computer is compatible with the system requirements necessary to view the “CCFC & You: Living Well With Ulcerative Colitis” webinar?
To check the computer system requirements necessary please visit Adobe® Connect™ http://ccfc.adobeconnect.com/common/help/en/support/meeting_test.htm.
What is Adobe® Connect™?
Adobe Connect is a web conferencing solution that CCFC is using for the webinar.
Is Adobe Connect secure?
All communications between Adobe Connect servers and client systems is protected using SSL encryption. This enables more secure delivery of data, voice, and video between Adobe Connect applications and end users. Adobe Connect has additional security capabilities including passcode-protected rooms and enhanced session management, along with improved support for virtualization and meeting resiliency.
Will I be able to ask questions during the “CCFC & You: Living Well With Ulcerative Colitis” webinar?
Yes, you will have the ability to type and submit your questions during a question-and-answer portion at the end of the webinar. There will be a text box located on the left-hand side of your screen. Simply type your question into the text box and send it directly to the moderator, who will pass the question to the appropriate speaker. The speakers will answer as many questions as possible during the live broadcast. All questions unanswered during the live broadcast will be answered later; those questions and answers will be posted to the webinar page a week later.
Do I have to have ulcerative colitis to attend the “CCFC & You: Living Well With Ulcerative Colitis” webinar?
No, you do not have to have ulcerative colitis to attend the webinar, although the webinar will offer information beneficial to patients with UC and their support networks. The “CCFC & You: Living Well With Ulcerative Colitis” webinar will discuss symptom management for ulcerative colitis, the benefits of adhering to medication and the different ways to treat UC.
How do I join the “CCFC and You: Living Well With Ulcerative Colitis” webinar on the day of the program?
If you have registered for the webinar at www.ccfc.ca/webinar, you will receive an e-mail invitation 24 hours before the event with meeting access information. When the meeting time arrives, click on the link or enter the URL into your web browser. Once the meeting login screen appears, choose Enter as a Guest, type in your first and last name, and click Enter Room.
The e-mail invitation will also contain a toll-free conference phone number and code which you will need to call in order to hear the audio portion of the webinar.
If I already provided my information during the registration process through the Crohn’s & Colitis Foundation of Canada’s website, why do I have to enter my name and e-mail again to access the webinar?
The system needs to capture your information so that we know who is online with us during the webcast and so that we are able to see any questions you may submit.
What happens if I get disconnected during the “CCFC and You: Living Well With Ulcerative Colitis” webinar?
If you’re disconnected during the webcast, you can open a new browser and log back into the event following the same procedure discussed above.
What happens if I cannot get into the meeting?
If you are having trouble joining a meeting, try the following:
- Enter the meeting as a Guest user by entering in your First and Last Name in the Guest field.
- Click the Help link on the Meeting Login page. This takes you to the Test Meeting Connection page where you can verify that your computer meets all necessary requirements. If you do not pass the test you will be given instructions for what you need to do.
- Make sure popup blocking software is not blocking your meeting window.
- You may be using a proxy server. To resolve this in Internet Explorer, select Tools > Internet Options > Advanced tab. Then enable the setting Use HTTP 1.1 through proxy connections. After doing this, clear your cookies, close all browser windows and attempt to re-enter the meeting.
For more frequently asked questions about Adobe Connect systems, please visit:
http://www.adobe.com/products/adobeconnect/faq.html. You can also contact Adobe Connect Help and Support.
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